SHIPPING and PAYMENT METHODS

POS enabled for contactless payments.

In Italy the limit for making contactless payments without having to enter the PIN code has been raised from 25 to 50 euros.

1.Sale with collection of goods in store:

You can contact the Orthopedics by telephone or send a WhatsApp Business message to the number 0114276565 or send

an email: ortopediacibrario@gmail.com or to the email: mb@ortopedia-sanitaria-cibrario.com

You can pay with PayPal directly from the site by choosing the option that says: "PICK UP IN LOCATION" and order the item you want after payment.

Payment for online orders can be made with PayPal, credit cards, Satispay or bank transfer.

If the order is placed in store you can pay by cash, credit card, debit card, satispay or PayPal.

As soon as the item you ordered is available at the orthopaedics, you will be notified by telephone, with a WhatsApp Business message or if you prefer by email, to come and collect the goods you purchased.

If you want the invoice or the talking receipt you will have to communicate it during the order because the receipt or invoice must have the same date as the payment.

Otherwise a normal receipt will be issued.

2.Online sale with shipping of items to your home:

The Customer can view and purchase the products keeping in mind that the images may not be perfectly representative of its characteristics and may differ in colour, size and accessories.

The information on the individual product is found in information material, paper or electronic, from the manufacturers,

which reserve the right to change the information on the products at any time, without notice.

Any right of the Customer to compensation for damages or compensation, as well as any contractual liability, is excluded

or non-contractual for direct or indirect damage to people and/or things caused by the use of the purchased item.

2.a Right of Withdrawal.

RIGHT OF WITHDRAWAL: VALID EXCLUSIVELY FOR PRODUCTS PURCHASED ONLINE.

How does online return work?

A registered letter or PEC (certified email) must be sent in which the intention to exercise the right of withdrawal (and/or change of mind) is communicated within the established days (14 days) and at the same time the goods must be returned.

The seller must return the price paid by the consumer within 30 days of receiving the withdrawal notice,

if the goods have not yet been shipped to the customer.

Otherwise, the refund will take place within 14 days of returning the purchased item, always with notice of withdrawal via registered mail or certified e-mail (certified email).

When the consumer communicates that he wishes to exercise the right of return, he must undertake to send the physical good back to the seller who, once received, will refund the payment and also the delivery costs if applicable.

The refund must be made within 14 days of the seller receiving the goods back.

Exercising second thoughts, the consumer - who was not able to see and try the product because he purchased it

“remotely” – can, within 14 days of delivery, communicate to the seller (via registered mail or certified email) the intention

to return the purchased item to obtain a refund of the price.

(The item must be returned intact and not tampered with or used, both for the purchased item and its packaging).

The consumer must, within the same period starting from the date of sending the communication, return the goods.

The goods are considered returned if they are sent before the expiry of this deadline.

The right to change your mind requires that the consumer does not incur any costs as a consequence of the refund.

The only exception is the cost of return shipping which will have to be paid by the consumer.

If you purchase a product in a store, you do not have the right to return it.

In physical stores there is no right of withdrawal.

Certified email: mb-bassino@pec.it

3.Shipping Rates:

Shipping rates are customized based on the expense made, the weight and size of the item and the need for insurance: they start from €4.50 to €14.00.

Purchases over €299.00 - Shipping costs free of charge to the customer will be paid by the Store.*

*For large items, shipping costs remain free for purchases exceeding €299.00

from the shop, but if you want delivery to the floor (if it is possible to agree on this option with the carrier),

There will be an additional cost to be agreed before purchasing.

4.Shipping times:

Shipping times may vary and such variations in delivery times may be caused by various factors.

(For example):

Item not available in stock, distance from the shipping location, bad weather or other unforeseen events...

If the item is available in store you will receive it within 24 hours; otherwise it could take 36 hours up to 5 working days from the order being placed.

For particular reasons... problems due to bad weather or items not available from our suppliers, the timing could reach 15 working days from the order placed.

In the event that we are unable to find the item you ordered, you will be immediately notified of the inconvenience and you will automatically receive a refund of the amount you spent for the purchase of the missing item, with our deepest apologies for the happened.

During the holiday closure period, shipments will be made when the business reopens. Therefore the timing may be longer.

5.Invoice or receipt:

NB If you want the invoice or receipt to be able to download the purchased item, during the purchase, please leave: your NAME - SURNAME - ADDRESS AND TAX CODE or VAT number.

You can contact the Orthopedics by telephone or send a WhatsApp Business message to the number 0114276565 or send an email: ortopediacibrario@gmail.com or mb@ortopedia-sanitaria-cibrario.com

The electronic invoice is issued in the event of an explicit request by the customer, as required by the Art. 2 Presidential Decree 696/1996, which exempts the operation from any certification obligation.

(except for the obligation to issue the invoice after an explicit request made by the final consumer at the time of purchase).

To obtain the invoice it is mandatory to enter the Tax Code or VAT number.

At the request of the customer, Cibrario Health Orthopedics cannot in any way change from a receipt to an invoice once

that the receipt has been created; so while you place an order and want an invoice, remember to enter

the Tax Code or VAT number.

Starting from January 1, 2019, Cibrario Health Orthopedics will send all original invoices through the SDI system.

You will find your electronic invoice directly in the reserved area of the Revenue Agency (tax drawer).

You can possibly request a courtesy copy from Cibrario Health Orthopedics via email in printable format.

When it comes to the trade of tangible goods, the sale of the physical product takes place via the electronic channel and must be fiscally delivered to the paying customer.

In the event that the buyer is a final consumer resident in Italy, the transactions are subject to the envisaged regime

for mail order sales and are exempt from electronic invoicing and certification of fees

(electronic receipt) and the tax receipt.

Payment certification can be issued if explicitly requested by the buyer at the time

of the purchase.

E-commerce managers have the duty to note the amounts of daily sales, including VAT, in the register

of the fees.

THE BEST EXPRESS COURIERS TO SEND PARCELAGES IN ITALY AND ABROAD.

We select our express courier partners carefully, based on the quality of their network, the reliability of their deliveries and the precision of their shipment tracking system.

There is no absolute best courier.

Some couriers are specialized, for example, in the shipment of heavy packages, others of envelopes and registered letters with legal value, still others in sending parcels abroad and international shipments.

Below is the list of express couriers we work with and information relating to each type of carrier.

ITALIAN POST

Poste Italiane is certainly the reference service on the Italian market, as the company has a widespread and historic presence in our territory, with over 13,000 offices and a range of services that few other freight forwarders can boast. In fact, they range from the sending of letters (priority mail, registered mail, insured mail), parcels (ordinary parcel, express parcel) to additional services such as book folding and telegrams. There is also no shortage of solutions for e-commerce,

such as Crono Express and Crono Internazionale shipments, designed for online shops. Finally, the Paccomat service is worth mentioning, automated kiosks where it is possible to send and collect parcels.

SDA

SDA is a company of the Poste Italiane group, present in Italy with 85 branches and 9 sorting hubs. Among its strong points we certainly remember the widespread presence on the Italian territory, the competitive rates and the speed of delivery. SDA

is also developing the KiPoint service in the area, real points of sale where you can send and collect parcels, but also purchase pre-paid packages or ad hoc packaging solutions specific to your needs.

ARTONI

The Artoni courier has been present in Italy since 1933 and has for a long time been linked to its territorial identity: born as a family-run company in the province of Reggio Emilia, it then became a widespread reality throughout the national territory

and also in Europe. The Artoni courier is particularly specialized in the shipment of bulky parcels and heavy packages

and pallets, both in Italy and abroad.

GLS

GLS is one of the international couriers present most widely throughout Italy, making it one of the most competitive shippers for national and international shipments. In fact, it is present in 37 European countries and has also extended its presence to other continents, so it does not need to rely on other couriers for the majority of international shipments. Known for its high quality standards, the GLS courier offers a vast range of ancillary services that satisfy

most of the needs of those who have to send parcels.

UPS

The UPS courier is probably the world leader in parcel shipping, certainly in first place for the quantity of shipments made daily. Much expands its service offering, which also includes specialized solutions

for small businesses and e-commerce. UPS is also attentive to mobile, as the services are also accessible through

applications for iOS and Android, as well as through a version of the site optimized for mobile devices.

TNT

TNT is an international courier that also boasts a good presence in Italy. Among its strengths we highlight the flexibility in solutions relating to delivery times, as well as its top-of-the-range services in international shipping.

The web services dedicated to customers are also very well organized and easily accessible, together with the mobile applications

for Apple and Android devices.

NEXIVE

Italian company founded in 1998 in Milan, with the name of TNT Post. In 2014 it became Nexive, focusing its attention on postal shipments and e-commerce solutions. It can boast competitive prices, a widespread presence in the area and a range of postal services which also includes registered letters with legal value (including

registered letters with return receipt).

BRT

The Bartolini courier, now called BRT, is one of the leaders in the Italian shipping market. It is a historical presence

in our area and boasts one of the widest ranges of services, from shipping envelopes to bulky packages.

It can boast competitive prices and thanks to its international partnerships it is able to offer fast shipping even abroad.

STARPACK

Also present on the national territory, Starpack is one of the best solutions for those who have to send goods abroad, thank you

to its vast land, air and sea transportation network and competitive prices. The quality standards are high and it is possible to keep track of each shipment thanks to an identification code that allows you to identify the journey of each package at any time, from sending to arrival at its destination.